We want you to love what you ordered, but if something is not right, let us know. You may return the merchandise and place a new order for another colour, or a different size, or an entirely new style.
We have 14 days return policy, which means you have 14 days after receiving your item to request a return. A fee of ₹100 will be applied for each return/exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We have 14 days return policy, which means you have 14 days after receiving your item to request a return. A fee of ₹100 will be applied for each return/exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@thetaffy.in If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thetaffy.in
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on SALE items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5 working days to credit the refund amount to the source account. In case of COD, you have to provide bank details to us.
