General
What is Taffykids?
Taffykids is a fashion-forward apparel brand dedicated to offering high-quality, stylish clothing for kids. Our mission is to provide the latest trends and timeless pieces to our customers.
Orders
How do I place an order?
To place an order, simply browse our website, select the items you like, choose the appropriate size and click "Add to Cart." Once you're ready, proceed to checkout to complete your purchase.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible at support@thetaffy.in. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.
Shipping
What shipping options do you offer?
We offer the following shipping options:
- Standard Shipping: 2-3 business days
Do you ship internationally?
Currently, we only ship within India. For international shipping inquiries, please contact us at support@thetaffy.in.
Returns and Exchanges
What is your return policy?
You can return items within 14 days of receiving your order. Items must be unused, in original condition, and in the original packaging. Please refer to our Return Policy for more details.
How do I exchange an item for a different size?
If you need to exchange an item for a different size, click here to initiate a return or exchange, please contact us at support@thetaffy.in within 14 days of receiving your order. We will provide instructions on how to send back the item and process your exchange. Please refer to our Exchange Policy for more details.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Google Pay
- UPI
- Cash On Delivery
Is my payment information secure?
Yes, we use Secure Socket Layer (SSL) technology to encrypt your payment information, ensuring your transactions are safe and secure.
Products
How do I find my size?
Please refer to our Size Guide for detailed measurements and instructions on how to find your perfect fit.
Account
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.
How do I create an account?
To create an account, click on the "Sign Up" button at the top of the page and fill in the required information.
Contact Us
How can I contact customer service?
You can contact our customer service team via email at support@thetaffy.in or by phone at +91-9324153848. Our customer service hours are Monday-Saturday 10AM-7PM.
